Product guide
Everything Doctor's Clinic does — complete feature reference
This page lists every major capability in the product as implemented today: from multi-tenant clinic workspaces and granular staff access to patient charts, scheduling, in-person and video visits, prescribing, billing, inventory, reporting, and support. Use it for SEO, procurement checklists, and training—then start a trial to see the live workflows.
Platform, tenancy, and access
Each clinic is a separate workspace in the cloud. Your patients, appointments, clinical data, and billing records are isolated from every other organization on the service—multi-tenant architecture by design, not an add-on.
- Secure web application: sign in from modern browsers; production deployments should use HTTPS end-to-end.
- Self-service registration creates your clinic and first administrator account; optional trial period with full product access before paid subscription.
- Subscription management in-product: review plan, trial end date, and (where configured) secure checkout for ongoing monthly billing.
- Session-based authentication with protected APIs; sign out ends your session on that browser.
- Forgot-password flow to reset credentials via email when your administrator has enabled it for your deployment.
Roles, staff, and page-level permissions
Not everyone in the clinic needs the same screens. Clinic administrators manage people and sensitive configuration; doctors and staff work day-to-day with the modules you allow.
- Built-in roles include clinic administrator, doctor, and staff—each with sensible defaults for who can manage users and clinic settings.
- Staff directory: add people with name, email, role, and status so the front desk and clinicians have their own logins.
- Page permissions (clinic admin): restrict non-admin users to specific dashboard areas—for example, appointments only, or prescriptions without billing—by toggling module access per user.
- The Permissions screen is reserved for clinic administrators; it never appears for restricted staff accounts.
Dashboard home and clinic settings
The dashboard landing page summarizes how the practice is doing and links to every module. Settings keep your clinic profile, time zone, and money formatting consistent across the app.
- Welcome summary with account snapshot (name, email, role) and embedded operational reports for a quick pulse check.
- Module shortcuts grid for one-click access to patients, visits, inventory, and more—filtered by each user’s allowed pages.
- Clinic profile: legal or trade name, time zone, practice type, contact phone and email, website, and full postal address.
- Business hours and default appointment length (e.g. 30 minutes) to align scheduling with how you actually run the day.
- Display currency selection and formatting for invoices, payments, inventory valuation, and reports.
Patient records and demographics
A structured chart replaces scattered spreadsheets: one row per person, scoped to your clinic, with medical record numbers and rich demographic and clinical context.
- Six-digit medical record numbers (MRN) unique within your clinic—predictable numbering for labels and internal references.
- Legal and preferred name fields, including prefix, middle, suffix, and how the patient likes to be addressed.
- Contact: email, primary and alternate phone (normalized for lookup), date of birth, gender and sex-at-birth, marital status, language, occupation, and employer.
- Full postal address and structured emergency contact (name, relationship, phone, email).
- Insurance: plan name, member ID, group, subscriber, payer phone, and free-text insurance notes.
- Care team: primary care physician and preferred pharmacy with phone numbers for coordination.
- Clinical summaries: blood type, smoking status, allergies, current medications, and medical history in dedicated long-text fields.
- Referral source, internal staff-only notes, and communication preferences (email, SMS, phone opt-in and preferred channel).
- Phone-based patient lookup helpers where implemented for front-desk speed.
Appointments and scheduling
Schedule visits against real patients and providers, track status through the day, and distinguish in-person care from telemedicine on the calendar.
- Appointments tie together patient, start/end time, optional assigned provider, room or location label, and visit reason.
- Statuses: scheduled, checked in, in progress, completed, cancelled, and no-show—so reporting and the front desk stay aligned.
- Visit type: in-person or telemedicine; telemedicine appointments can carry a secure join token for the patient-facing link.
- Booking channel captures how the slot was booked: phone, email, walk-in, SMS, or other.
- Internal notes plus cancellation and reschedule reason fields for an auditable trail without cluttering the patient-facing chart.
Clinical visits: in-person and telemedicine
Complete the encounter where the appointment lives: structured visit documentation for office days and built-in browser video when the appointment is virtual.
- Visit list and per-appointment visit screens linked from your schedule and patient chart.
- In-person visits: document the encounter in the workflow your deployment provides (chief complaint, notes, and linkage back to the appointment).
- Telemedicine: encrypted peer-to-peer WebRTC video in supported browsers, with signaling through your app’s secure channel—no separate Zoom or Teams subscription required for basic video visits.
- Patient join experience: shareable visit link and a patient-friendly join page that explains camera and microphone access in plain language.
- In-call controls for microphone and camera that release hardware when turned off (not merely “muted” in software while the device stays active).
- Rejoin and connection recovery options when networks or browsers interrupt the session.
Prescriptions and medication orders
Create medication orders with explicit drug, strength, route, frequency, and patient instructions—then track lifecycle from draft through signed or voided.
- Multiple medication lines per prescription: drug name, strength, dosage form, route, frequency, duration, quantity, refills, and line-level instructions.
- Diagnosis text, patient-facing instructions, and internal notes separated so the right audience sees the right content.
- Statuses: draft, signed, and void—with void reason when an order is retired.
- Prescriber attribution and timestamps for accountability.
- Optional email delivery of prescription details to the patient when your workflow uses it.
Invoices, line items, and payments
Bill for services and supplies with numbered invoices, tax and discount support, and payment history on each account receivable.
- Line items with description, quantity, and unit price; optional linkage to inventory items for dispense and stock deduction when configured.
- Invoice numbering, status (draft, sent, partial, paid, overdue, void), issue and due dates, and reference fields for PO or external billing codes.
- Subtotal, discount, tax, total, and amount paid with multiple payment entries (cash, card, transfer, other) each dated and noted.
- Association to patient and optional link to the originating appointment.
- Void with reason when a bill should no longer count toward revenue.
Inventory and stock movements
Track what you stock, unit costs, and movements so clinical and front-office teams see the same quantities.
- Inventory items with SKU or internal codes, descriptions, units of measure, on-hand quantity, reorder thresholds, and unit cost for valuation.
- Movement history for adjustments, receipts, and issues tied to users and timestamps.
- Connection to invoicing where lines dispense stock and record when deductions were applied.
Operational and financial reports
Choose a date range and summarize appointments, patients, cash recorded, and inventory value—scoped strictly to your clinic.
- Appointments that start in range and count of no-shows for operational review.
- New patients registered in the period and total active patient charts.
- Payments recorded in the period (aligned to payment line dates, not necessarily invoice issue dates).
- Inventory valuation at cost using current unit costs and line-item counts.
- Dashboard embeds the same reporting experience for at-a-glance review; dedicated reporting areas may appear in navigation depending on permissions.
Support, trust, and compliance resources
Your team can send structured feedback from inside the app, while public pages explain how we approach regulated data.
- Support & feedback: categorized messages (improvement idea, complaint or concern, technical issue) tied to your account for follow-up.
- Trust & compliance overview: HIPAA-aligned safeguards, GDPR-ready practices, encryption in transit, tenant separation, and BAA/DPA topics summarized for legal and IT reviewers.
- Privacy Policy and Terms of Service linked from the marketing site and registration flows.
- Blog with longer-form guides for small clinics considering cloud practice software.
Patient-facing join links (no full patient portal required)
Patients do not need a permanent login to join a scheduled video visit: a time-limited link opens a simple join experience in the browser.
- Telemedicine appointments can expose a tokenized URL that loads instructions, device checks, and the video session.
- Plain-language copy for non-technical patients (camera, microphone, HTTPS, supported browsers).
- Unsubscribe and marketing-email flows exist where your deployment uses outbound campaigns—separate from clinical video.
Frequently asked questions
Short answers mirror the structured data on this page so search engines and readers see consistent information.
- What modules are included in Doctor's Clinic?
- The platform includes patient records with MRN, appointments, in-person and browser-based telemedicine visits, prescriptions, invoices and payments, inventory with movements, operational reports, staff management with optional page-level permissions, clinic settings, subscription management, and in-app support feedback—all scoped to your clinic workspace.
- Do patients need an account to join a video visit?
- Patients can use a secure, token-based join link for scheduled telemedicine appointments. They open the link in a supported browser, allow camera and microphone when prompted, and meet the clinician without maintaining a separate patient portal login.
- Is Doctor's Clinic appropriate for HIPAA-aligned workflows?
- The product is built with tenant separation, role-based access, encryption in transit for production deployments, and published trust materials. HIPAA compliance depends on your organization’s policies, agreements, and configuration; see the Trust & compliance page and speak with your counsel about a Business Associate Agreement.
- How does pricing work?
- New clinics receive a full-featured trial (7 days in standard configuration). After the trial, a single monthly subscription covers your workspace; see the homepage pricing section for current published rates (USD 50/month when using the standard catalog plan).
- Can we limit which dashboard pages staff members see?
- Yes. Clinic administrators can assign page permissions so non-admin users only access approved modules—for example scheduling without financial screens, or clinical work without subscription settings.
Trial, subscription, and getting help
New clinics typically receive 7 days of full access to the same modules described above. After the trial, the standard catalog plan is $50/month for the whole workspace (see homepage pricing for the latest). For legal, privacy, and HIPAA-aligned posture, read Trust & compliance, Privacy Policy, and Terms of Service. Questions about fit or enterprise rollout: contact@doctorsclinic.services.